Privacy Policy

1. Introduction

Welcome to The Sugar Squad ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, book custom cookie orders, or purchase physical cookie cutters.

2. Information We Collect

We may collect personal information necessary for providing our products and services, including:

• Contact Details: Full name, email address, phone number, and delivery shipping address.
• Order & Booking Details: Event date, quantity requests, dietary preferences, custom theme descriptions, and delivery preferences.
• Payment Information: Transaction identifiers processed securely via encrypted third-party payment gateways (such as Stripe). We do not store raw credit card numbers.
• Inspiration Images: Design sample photos or color palette images uploaded during custom order inquiries.

4. How We Use Your Information

We use collected personal information for the following primary purposes:

• Processing and fulfilling custom cookie orders and cookie cutter shop purchases.
• Communicating with you regarding booking inquiries, order quotes, and delivery updates.
• Dispatching transactional emails and customer service responses via Nodemailer SMTP.
• Sending promotional updates, discount codes, or recipe drops if you explicitly opt-in to our newsletter.

5. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose personal information only to trusted third-party service providers who assist in operating our business, such as postal delivery services (e.g., Australia Post) and payment processors.

6. Accessing & Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you or request corrections. Please contact us at contact@thesugarsquad.com.au.